AlivePing – Support

Welcome to AlivePing Support.

If you need assistance, we are here to help.

Contact Support

For technical support or general inquiries, please contact:

Email: aliveping.support@gmail.com

We aim to respond within 48 business hours.

Frequently Asked Questions

1. How does AlivePing work?

AlivePing allows you to trigger SMS or call alerts to your designated emergency contact(s). Message delivery depends on carrier availability and third-party telecommunications providers.

2. Why was my alert not delivered?

Delivery may fail due to:

• Incorrect phone number
• Network outage
• Carrier restrictions
• Device connectivity issues

Please verify that your emergency contact information is accurate.

3. How do I update my emergency contact?

You can update your emergency contact information directly inside the app settings.

4. I purchased the premium version but need help

All in-app purchases are processed by Apple through the Apple App Store.

If your purchase is not recognized, try:

• Restarting the app
• Restoring purchases within the app

If the issue persists, contact us at aliveping.support@gmail.com.

5. How do I request a refund?

Refunds are handled exclusively by Apple.

To request a refund, please visit:

https://reportaproblem.apple.com

AlivePing does not process payments and cannot issue refunds directly.

Privacy & Legal

For more information, please review:

• Terms of Service
• Privacy Policy

Available on our website.

Important Notice

AlivePing is a personal alert tool and is not a replacement for emergency services.

If you are in immediate danger, call your local emergency number (e.g., 911 in the United States).