AlivePing – Terms of Service

1. Acceptance of Terms

By downloading, installing, or using AlivePing ("App"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree, do not use the App.

AlivePing is operated by VerveAI Solutions ("Company," "we," "us," or "our").

2. Description of Service

AlivePing is a personal alert utility application that allows users to trigger notifications to designated emergency contacts.

AlivePing:

• Is not a medical device
• Is not a security monitoring service
• Is not a life-saving system
• Does not guarantee emergency response

Users acknowledge that emergency message delivery depends on third-party telecommunications providers and network availability.

SMS & Voice Alerts Terms

Program name: AlivePing Safety Alerts

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the App.

4. Account Registration

Users may sign in using:

• Apple ID authentication
• Google authentication

You are responsible for maintaining access to your authentication provider.

5. Emergency Contact Information

You are solely responsible for:

• Entering accurate emergency contact information
• Ensuring you have consent from listed contacts
• Updating contact details when necessary

We are not responsible for failed message delivery due to incorrect information.

6. In-App Purchases

All in-app purchases are processed exclusively by Apple Inc. through the Apple App Store.

Apple acts as the merchant of record for all iOS transactions.

We do not:

• Process payments
• Store payment information
• Issue refunds
• Override Apple's billing decisions

7. Refund Policy

All purchases made within the AlivePing iOS application are processed by Apple Inc. through the Apple App Store.

Apple acts as the merchant of record. Refunds are issued in accordance with Apple's App Store Terms and applicable consumer protection laws.

AlivePing does not process payments and does not have the ability to issue, manage, or override refunds.

To request a refund, please contact Apple directly at:

https://reportaproblem.apple.com

Refund decisions are determined solely by Apple.

8. No Warranty

The App is provided "AS IS" and "AS AVAILABLE."

We make no warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted availability

9. Limitation of Liability

To the maximum extent permitted by law:

The Company shall not be liable for:

• Failure of message delivery
• Delays in SMS or call routing
• Telecommunications outages
• Personal injury
• Death
• Emotional distress
• Indirect, incidental, consequential, or punitive damages

Total liability shall not exceed the amount paid for the App.

10. Indemnification

You agree to indemnify and hold harmless the Company from claims arising from:

• Misuse of the App
• False emergency triggers
• Unauthorized contact listing
• Violation of these Terms

11. Termination

We may suspend or terminate access for:

• Abuse
• Fraud
• Violation of these Terms

12. Governing Law

These Terms shall be governed by the laws of: British Columbia, Canada, without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance.